Contact
We're a Mauritian team. We pick up the phone.
Pick the channel that fits — most order questions are fastest by phone, and detailed requests are best by email so we have it in writing. Always include your order number when you can.
Customer service
Orders, deliveries, account help, anything you need to chat through.
Refunds & returns
Cancellations, missing items, damaged products, refund follow-ups.
Corporate accounts
30-day credit applications, hotel and office supply, bulk orders.
Office & pickup facility
TheShop.mu Ltd
Roma Ln, Riche Terre 11701, Mauritius
Pickup slots run every 15 minutes from 10:00 to 16:00. Select In-Store Pickup at checkout to see the exact pin and instructions.
Customer support hours
Mon – Sat, 7:00 – 22:00
Sunday: limited support, full delivery service
Pour les demandes de protection des données au titre de la DPA 2017, consultez notre Politique de confidentialité.
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