Terms & Conditions

How to read this page

• §3 — read this if you want to know about prices, order changes and cancellations.
• §4 — read this if you want to know what data is shared at checkout and with whom.
• §9 — read this if you want to know about refunds, chargebacks and how disputes are handled.

Who you are contracting with

Payment methods and processors

Orders, prices and cancellations

Placing an order

• An order is an offer by you to buy the products in your basket at the prices shown.
• We accept your offer when we confirm the order and take payment; only then is a contract formed.
• You are responsible for checking that your order, address and contact details are correct before paying.
• We may refuse or cancel an order if a product is unavailable, mispriced or the order appears fraudulent.
• If we cancel an order you have paid for, we will refund you in full using your original payment method.
• An on-screen order confirmation does not guarantee that payment has cleared; we confirm payment separately.

Cancellations by you

• You can cancel an eligible order yourself while it is still pending, confirmed or processing.
• Self-service cancellation is available for up to 60 minutes after you place the order.
• After that window, contact customer service and we will help where the order has not yet been dispatched.
• A 10% same-day cancellation fee applies to every cancellation of a same-day delivery order, including within the 60-minute window.
• Cancellations of future-dated delivery orders are free of charge.
• The same-day fee applies regardless of who initiates the cancellation.
• Where a fee applies, it is deducted from the amount we refund to you.
• Once an order has been dispatched it can no longer be cancelled; any return is handled under our refund policy.

Prices and availability

• Prices are shown in Mauritian rupees (MUR) and include VAT where applicable.
• Prices and availability can change at any time before you place an order.
• If a product is mispriced, we will contact you to confirm the correct price before processing your order.
• Promotional prices apply only while the relevant promotion is live.

Data shared at checkout

Payment authorisation and security

• By submitting payment you authorise us, through our payment processor, to charge the order amount to your chosen payment method.
• Card and wallet payments are protected by industry-standard encryption and 3-D Secure where supported.
• We do not store your full card number; card data is handled by our payment processor.
• Keep your account credentials confidential; you are responsible for payments authorised through your account.

Currency and charges

• All orders are charged and settled in Mauritian rupees (MUR).
• Any USD or EUR figures shown on the site are indicative estimates only and are not the amount charged.
• Your bank may apply currency-conversion or foreign-transaction fees if you pay with a card issued outside Mauritius; these are outside our control.
• The total payable, including delivery and any applicable VAT, is shown to you before you confirm payment.

Failed, declined and duplicate payments

• If a payment fails or is declined, no contract is formed and your order will not be processed.
• Some banks place a temporary hold on declined or pending transactions; this is released by your bank, not by us.
• If you are charged but your order does not confirm, contact us with your payment reference and we will investigate.
• Where we identify a duplicate charge, we refund the duplicated amount to the original payment method.
• Repeated failed attempts may temporarily lock your checkout for security reasons.

Fraud prevention and verification

• We and our payment partners may carry out automated checks to detect and prevent fraud.
• We may ask you to verify your identity or payment method before releasing an order, for example by confirming the cardholder name or order details.
• If we cannot verify a transaction, we may cancel the order and refund any amount taken.

Refunds, chargebacks and disputes

• Refunds are made to your original payment method and processing times depend on your bank.
• Chargebacks: if you believe a charge is incorrect, please contact us first so we can resolve it quickly.
• Raising a chargeback without contacting us first may delay your refund while the bank investigates the dispute.
• We keep records of orders, payments and communications to help resolve disputes fairly.

• Refunds for cancelled orders are processed under our refund and cancellation policy.
• Where a same-day cancellation fee applies, it is deducted before the refund is issued.
• Refunds for returned goods follow the timelines set out in our refund policy.

Delivery and risk

• Risk in the goods passes to you on delivery to the address you provide, or on collection where that option is offered.
• Please make sure someone is available to receive the order at the delivery address.
• Delivery time slots are estimates and may be affected by traffic, weather or operational factors.
• If delivery fails because no one is available, we may charge a re-delivery fee.
• Please check your order on delivery and report any damage or shortage promptly.

Your account and order records

• Your order history, invoices and payment receipts are available in your account.
• Keep your contact details up to date so that we can reach you about your orders.
• You are responsible for activity carried out through your account; treat your login as confidential and notify us if you suspect unauthorised use.
• We retain order and payment records for as long as required by tax and accounting law even after your account is closed.
• You can request a copy of your order data by contacting customer service.
• We may suspend or close accounts used for fraud or in breach of these terms.

Governing law and your statutory rights

• These terms are governed by the laws of the Republic of Mauritius.
• The courts of Mauritius have jurisdiction over any dispute arising from these terms.
• Nothing in these terms limits your statutory rights, including under the Consumer Protection Act the Sale of Goods Act, the Data Protection Act, and the Electronic Transactions Act of Mauritius.
• If any provision of these terms is found to be invalid, the remaining provisions continue to apply.

Changes to these terms

• We may update these terms from time to time, for example to reflect changes in law or our services.
• The version in force when you place an order is the version that applies to that order.
• Material changes will be highlighted on this page with an updated effective date.
• Continuing to place orders after a change means you accept the updated terms.

How to contact us

• Customer service: [email protected]
• Refunds: [email protected]
• Payment disputes: [email protected]
• Data protection: [email protected]
• Regulators you can contact:
• Consumer Protection Unit, Ministry of Commerce and Consumer Protection.
• Data Protection Office of Mauritius.
• Financial Intelligence Unit, for suspected payment fraud.

Acceptance record

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