FAQ
Questions, answered.
Everything about ordering, delivery, returns, and payment on TheShop.mu. Still stuck? Our Mauritian support team is a phone call away.
General
What is TheShop.mu?
TheShop.mu is the online grocery supermarket operated by TheShop.mu Ltd, a Mauritian family business trading since 1983. We deliver fresh, frozen, and pantry groceries anywhere in Mauritius.
Do I need an account to order?
You can browse freely, but you will need a quick account to check out so we can confirm your delivery address and keep your order history.
Delivery
Where do you deliver?
We deliver island-wide across Mauritius. Pickup from our Riche Terre facility is also available and always free.
How much does delivery cost?
Next-day delivery is free across the island. Same-day delivery is free on orders above Rs 7,500. The minimum order value is Rs 2,000.
When will my order arrive?
Order before 1:00 PM for same-day delivery between 4:00 and 6:00 PM. Otherwise we deliver next day. You choose your slot at checkout.
Returns
What if an item is missing or damaged?
Contact us with your order number and we will arrange a refund or replacement. Email [email protected] or call our support line.
Can I cancel my order?
Cancel a Scheduled Delivery order yourself from My Account, up to 60 minutes after you place it and while your delivery date is still at least 1 day away. Standard Delivery, Express Delivery and Click & Collect orders go into picking right away, so get in touch as soon as possible — email [email protected] or WhatsApp +230 5250 6006 — and we will sort it out.
Payment
What payment methods do you accept?
MCB Juice, blink by Emtel, MauCAS QR, and any credit or debit card — all processed securely through Peach Payments (PCI DSS Level 1). We never store your card number.
Do you offer business credit accounts?
Yes. Registered businesses can apply for a 30-day credit facility with a single consolidated monthly invoice. Contact our corporate team to apply.